Quality Monitoring

Launching our customized self developed Quality Management System Call Center staff will be more loyal and determined thus,:
. Reducing attrition
. Ensuring more effective operations
. Decreasing maintenance costs

The process of installing our Quality Management System is as follows:
. Comprehensive audit in the Call Center of our Principal
  . Organizational structure
  . Copetencies, scope of duties
  . Channels and mechanism of communication
  . Procedures, documents
  . Reporting system
  . Performance Benchmarking


. Utilizing the results of the Audit we build up a customized Performance Evaluation System
. On the basis of our Performance Evaluation System we install our Motivation System.
. Making follow-up activities we manage both system and develop them for the sake of effectiveness for a given period of time.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

JNR Communications Szolgáltató Kft. 2005. Minden jog fenntartva.
Design & Code: Electrocat Design

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